This paper is organized as follows. In chapter two, Samson Bilangna and Marcellin Djeuwo from the Cameroon customs administration present the history and the outcomes of the performance measurement policy launched by their administra-tion: the General Directorate of Customs signed 'performance contracts' with the frontline customs officers in 2010 and with some importers in 2011. In chapter three, Jose-Maria Munoz, an anthropologist, offers a complementary...
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2012/10/31
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Publicação
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73516
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1
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1
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2012/11/07
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Disclosed
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Reform by numbers : measurement applied to customs and tax administrations in developing countries
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customs administration
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