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Sao Tome and Principe - Development of Effective Delivery System : Communication Strategy for SP Programs in Sao Tome and Principe (Inglês)

The objective of information, education, and communication strategy in Sao Tome and Principe is to support the Government of Sao Tome and Principe setting up a proper communication strategy and procedures to make sure that poor and vulnerable households have access to information related to existing social services and safety nets programs. The need for information, education, and communication strategy is essential to ensure that social protection programs achieve their goals in meeting the needs of its beneficiaries. The information and monitoring system in Sao Tome and Principe aims to inform and capture beneficiaries feedback but also, to monitor program’s performance by reaching beneficiaries through several communication channels. The role of coordinators and technicians is essential as they are in contact with the communities and coordinate with community leaders and focal groups. They provide information about safety net programs, receive complaints, sometimes give solutions, and registry some of these appeals in their notebooks without any guidance.


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    São Tomé e Príncipe,

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    Sao Tome and Principe - Development of Effective Delivery System : Communication Strategy for SP Programs in Sao Tome and Principe

  • Palavras-chave

    Information, Education and Communication; social safety net program; communication strategy; radio and television; social protection program; access to mobile; safety net intervention; data collection method; social protection sector; social responsibility agreement; social media; mass media; household and individual; safety nets programs; access to information; community and school; information and communication; safety net system; lack of credibility; access of poor; freedom of expression; access to television; lack of resource; number of beneficiaries; empowerment of communities; wireless application protocol; interactive voice response; word of mouth; household head; program beneficiary; household survey; civil society; selective dissemination; data gathering; beneficiary household; political level; internal communication; informal channel; Basic Education; call center; information dissemination; land lines; television broadcast; printing materials; vulnerable household; brand name; theatre group; information strategy; organizational structure; beneficiary survey; telecommunications company; audiovisual service; drop-out rate; rural area; panel data; private company; affected country; commercial bank; official language; perfect targeting; refugee camp; community sensitization; effective information; cultural context; random digit; town hall; information campaign; state control; high share; opposition party; raise awareness; radio service; radio broadcast; survey results; television broadcasting; administrative support; poor household; television station; program objectives; targeted intervention; monitoring tool; beneficiary list; strategic location; routine monitoring; radio spots; survey data; unique identity; monitoring indicator; communication specialists; information flow; eligibility criterion; working relationship; strategy implementation; political party; public dialogue; political parties; illiterate household; educational level; real time; reputational risk; false information; opinion polling; communication plan; female head; social awareness; information gap; sensitive information; internal stakeholder; non-governmental organization; social program; payment process; didactic material; targeting mechanism; support victim; Child Mortality; beneficiary feedback; efficient communication; project risk; behavioral change; community mothers; Maternal Mortality; language diversity; education institution; important share; noncommercial purposes; subsidiary right; autonomous region; Higher Education; community needs



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