Skip to Main Navigation

When does ICT-enabled citizen voice lead to government responsiveness Digital dividends : background paper (Inglês)

This paper reviews evidence on the use of 23 information and communication technology (ICT) platforms to project citizen voice to improve public service delivery. This meta-analysis focuses on empirical studies of initiatives in the global South, highlighting both citizen uptake (‘yelp’) and the degree to which public service providers respond to expressions of citizen voice (‘teeth’). The conceptual framework further distinguishes between two trajectories for ICT-enabled citizen voice: Upwards accountability occurs when users provide feedback directly to decision-makers in real time, allowing policy-makers and program managers to identify and address service delivery problems, but at their discretion. Downwards accountability, in contrast, occurs either through real time user feedback or less immediate forms of collective civic action that publicly call on service providers to become more accountable and depends less exclusively on decision-makers’ discretion about whether or not to act on the information provided. This distinction between the ways in which ICT platforms mediate the relationship between citizens and service providers allows for a precise analytical focus on how different dimensions of such platforms contribute to public sector responsiveness. These cases suggest that while ICT platforms have been relevant in increasing policymakers’ and senior managers’ capacity to respond, most of them have yet to influence their willingness to do so.

Detalhes

  • Autor

    Peixoto,Tiago Carneiro, Fox, Jonathan

  • Data do documento

    2016/01/01

  • TIpo de documento

    Relatório de Desenvolvimento Mundial

  • No. do relatório

    102967

  • Nº do volume

    1

  • Total Volume(s)

    1

  • País

    Mundo,

  • Região

    Regiões Mundiais,

  • Data de divulgação

    2016/02/02

  • Disclosure Status

    Disclosed

  • Nome do documento

    When does ICT-enabled citizen voice lead to government responsiveness? Digital dividends : background paper

  • Palavras-chave

    user feedback;citizen voice;information and communication technology;civil society and government;reduction of transaction costs;public access to information;public service delivery;public service provider;service delivery issue;service delivery agency;electricity distribution company;cases of corruption;public service provision;provision of service;social accountability initiative;social monitoring system;availability of data;Access to Education;people without access;sense of mission;demand for good;government service providers;local pressure;collaboration with governments;study in terms;social science research;civil society organisation;information communication technology;service delivery initiative;relationship between citizens;civic action;citizen engagement;government responsiveness;delivery problem;citizen feedback;online petition;institutional design;citizen action;governmental response;system data;independent variable;citizen participation;administrative action;participatory budget;case studied;empirical study;social media;conceptual framework;feedback systems;accountability relationship;government response;future research;response rate;causal chain;Public Services;real time;feedback mechanism;source reduction;Mobile Apps;private aid;water provision;administrative datum;education authority;user surveys;anecdotal data;data system;civic muscle;mass media;opinion survey;public scrutiny;collected data;public servant;governmental action;teacher absenteeism;rural citizen;conceptual model;equitable outcome;citizen reporting;media coverage;radio shows;newspaper article;south sudan;public accountability;work order;Public Infrastructure;e-government initiative;university education;administrative monitoring;government involvement;public concern;market model;Learning and Innovation Credit;empirical research;private donor;policy priority;political risk;donor agencies;empirical literature;outreach effort;online form;individual citizen;citizen usage;governance reform;Open Government;individual assessment;Open Data;institutional mechanism;electricity service;complaint tracking;urban water;water connection;empirical indicator;random sample;administrative procedure;company worker;analytical approach;common denominator;external pressure;governmental decision;intrinsic value;discretionary application;public transparency;aggregate data;rural woman;causal relationship;digital technology;citizen initiatives;investment proposal;state legislation;medium levels;empirical evidence;unrealistic expectation;urban woman;public debate;research assistance;discretionary power;graphic design;Child Marriage;citizen use;relative weight;legal action;citizen input;institutional question;public security;quantitative measure;informal relationship;water system;governmental authority;municipal government;water service;voting process;Water Services;driving force;direct communication;response mechanism;accountability mechanism;

Downloads

COMPLETAR RELATÓRIO

Versão oficial do documento (pode conter assinaturas, etc.)

  • PDF oficial
  • TXT*
  • Total Downloads** :
  • Download Stats
  • *A versão do texto é um OCR incorreto e está incluído unicamente em benefício de usuários com conectividade lenta.