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Knowledge sharing : a review of the literature (Inglês)

Since 1996, when the Bank made a commitment to become a global knowledge bank, it has taken numerous steps to improve its information systems, strengthen internally and externally focused knowledge-sharing activities, and foster broader global knowledge-sharing initiatives, all in support of enhancing the Bank's and its partners' and clients' access to and sharing of ideas (Wolfensohn, 1996). As background to an assessment of the Bank's knowledge-sharing activities, this paper presents an exploration of the literature on the factors that can affect knowledge sharing. The paper begins with a discussion of why knowledge is important. Following this section, the paper provides a brief overview of knowledge-sharing research from the technology transfer & innovation and strategic management fields, and provides a definition of knowledge-sharing success. Based on these research streams, a framework is developed that identifies the five primary contexts affecting knowledge-sharing success. After exploring each of these contexts in some detail, the research is synthesized in a final section to identify key areas for evaluation of knowledge-sharing efforts.

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