This report is a user's guide for defining, measuring, and improving the performance of health service delivery organizations. The authors define six core performance domains: quality, efficiency, utilization, access, learning, and sustainability and provide a compendium of metrics that have been used to measure organizational performance in each of these six domains. The compendium, which includes 116 distinct categories of metrics, is based on a...
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2010/06/01
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Documento de Trabalho
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59885
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1
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1
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2011/04/20
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Disclosed
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Developing strategies for improving health care delivery : guide to concepts, determinants, measurement, and intervention design
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organizational performance
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