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India - Mumbai Urban Transport Project : Inspection Panel Investigation Report (Inglês)

The Inspection Panel received four requests related to the Mumbai Urban Transport Project. The Requests are similar in substance and allege the same violations of Bank Operational Policies and Procedures. The Requesters claim that they will suffer adverse effects as the result of the Bank's failure to follow its Operational Policies and Procedures related to their resettlement arrangements and rehabilitation; income and living standard restoration; housing and living conditions; access to information, consultation, and grievance procedures; and damage to shopkeeper businesses from road widening. This report examines the merits of the claims presented in the Requests, and considers Management's response to the claims. The Panel concluded that many of the compliance issues raised by the Requesters can be traced to the effects of the decision to merge two full-scale twin projects, and to subsequent decisions taken before and at the time of Project appraisal concerning due diligence procedures (population survey, housing survey, income assessment survey, etc.) required for Project planning and implementation; and to undue optimism about being able to bring the unresolved difficulties to closure. Among the many issues outstanding regarding resettlement, the panel found the following: the merger of the two projects was unwarranted under the circumstances and non-compliant with OD 4.30; failure to comply with the requirements of risks analysis of resettlement; failure to recognize the substantial differences between the rail and the road components, and to incorporate these differences into project preparation and implementation; NGOs to be responsible for implementation had insufficient institutional capacity and knowledge; discrepancies in the numbers of project affected households and the number of commercial units to be built; incongruence between the changes in the magnitude of the project component and non-commensurate changes in budget allocations; unreliability of baseline data from deficient surveys; inadequacy of information disclosure and insufficient consultation; scant attention paid to income restoration; failure to plan for resettling shopkeepers and employees; insufficient consideration of viable alternatives project designs to minimize involuntary resettlement; improper working of sewerage and water connections; and non-completion of the Implementation Manual although people have already been moved to the resettlement site. However the Panel considered that successful completion of the Business Needs Study and subsequent implementation of measures and needed changes likely to result from the study may bring the Project into compliance with some of the provisions of the Bank resettlement policy, including supervision and environmental safeguard policies.

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