Using data from the 2010 Life in Transition Survey, this paper examines the levels of citizens' satisfaction with public service delivery in Europe and Central Asia and identifies some factors that may help explain variation in utilization and levels of satisfaction with service delivery. It finds satisfaction with public service delivery in Europe and Central Asia to be relatively high, and, despite the adverse economic and social impact of the recent...
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2012/03/01
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Documento de trabalho sobre pesquisa de políticas
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WPS5994
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1
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1
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2012/03/01
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Disclosed
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Governance and public service delivery in Europe and Central Asia : unofficial payments, utilization and satisfaction
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European Bank for Reconstruction and Development
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