After decades of growth and experimentation, financial service providers (FSPs) have learned that to achieve financial inclusion and generate benefits for lower-income clients, one must be customer-centric. The products should be designed to help the poor improve lives, and service delivery must be responsible, transparent, fair, and safe. Decision-making at each level of the business should place customers at the center, to ensure solutions add value...
Exibir mais
DETALHES
-
2014/05/01
-
Informativo
-
90950
-
1
-
1
-
2014/09/25
-
Disclosed
-
Embedding social performance management in financial service delivery
-
data collection and analysis
DOWNLOADS
COMPLETAR RELATÓRIO
Versão oficial do documento (pode conter assinaturas, etc.)
-
Total Downloads** : 367
*A versão do texto é um OCR incorreto e está incluído unicamente em benefício de usuários com conectividade lenta.