This paper uses new survey data to measure the government's capacity to deliver goods and services in a manner that includes: high coverage of the population; equal access; and high quality of service delivery. The paper finds variation in these indicators across and within Indian states. Overall: (i) access to government provided goods and services is low -- about 60 percent of the surveyed population are unable to apply for goods and services they...
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2017/09/27
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Documento de trabalho sobre pesquisa de políticas
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WPS8207
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1
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1
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2017/09/27
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Disclosed
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Measuring the effectiveness of service delivery : delivery of government provided goods and services in India
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quality of service delivery
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