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Public services delivery (Inglês)

The globalization of information-satellite TV, internet, phone and fax-serves to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly reduced if citizens are unable to measure their government's performance in a meaningful way, which is precisely the topic of this timely book. The abstract concept of "government performance" can only be an effective tool in public debate when there are concrete statistics measuring performance and benchmarks against which current indicators can be compared. This publication offers a comprehensive view of government performance measurement. The first part examines systems or frameworks for measuring the performance of government at the national level and at local levels of government. The second part of the book focuses on particular sectors that form the core of essential government services: health, education, welfare, waste disposal, and infrastructure. This book provides powerful tools to: a) development practitioners to evaluate projects, b) to policymakers to reform their government's policies, and c) to public interest groups that wish to pressure their government for improvements in government services.

Detalhes

  • Autor

    Shah, Anwar [editor]

  • Data do documento

    2005/06/23

  • TIpo de documento

    Publicação

  • No. do relatório

    34378

  • Nº do volume

    1

  • Total Volume(s)

    1

  • País

    Mundo,

  • Região

    Regiões Mundiais,

  • Data de divulgação

    2010/05/19

  • Disclosure Status

    Disclosed

  • Nome do documento

    Public services delivery

  • Palavras-chave

    Public Services;decentralization of health care service;Poverty Reduction & Economic Management;service delivery performance;data collection and analysis;quality of governance;demand for health care;access to government service;alternative service delivery framework;political economy of development;provision of health service;Massachusetts Institute of Technology;health and population program;health economics and finance;private sector delivery;fiscal health;public sector reform;prudent fiscal management;availability of material;performance measurement system;public sector performance;incidence of corruption;asset and liability;private sector provision;poverty and health;health care financing;Government Performance;stable economic growth;roumeen islam;service delivery issue;human development indicator;demand for service;allocation of resource;Public Sector Governance;role of politics;accountability in governance;accountability for results;family planning finance;fiscal system reform;Check and Balances;public service provision;public sector provision;hours of operation;local public sector;local government provision;public sector union;public service provider;local revenue base;local government service;cost of production;degree of competition;public sector accountability;quality public service;standard of living;data quality control;standard financial statement;collaboration with communities;solid waste collection;tuberculosis cure rates;health information system;perinatal mortality rate;feedback from citizen;outcome and process;incidence of disease;modes of payment;local government performance;purchasing power parity;geographical information system;area of governance;health policy issues;absence of corruption;delivering services;industrial country;Fiscal Federalism;public governance;allocative efficiency;net worth;fiscal decentralization;information revolution;health economist;household survey;public policy;outcome measurement;accountable governance;contractual relation;focus group;situation analysis;non-governmental organization;public program;public finance;governmental activities;good governance;nonprofit agency;research focus;public good;governance process;performance reporting;infrastructure service;hierarchical model;rural area;Traffic Accident;Child development;private provider;program results;political pressure;global health;outcome data;affordable cost;dropout rate;acute care;Public Goods;outcome indicator;response time;competitive force;preventive care;curative service;labor economics;maximum benefit;evaluation design;Infant Mortality;educational achievement;program leader;research program;malaria fatality;data processing;Population Policy;childhood illness;adequate training;satellite tv;Essential Drugs;allocation decision;political influence;government evaluation;spring system;job loss;private market;empirical evidence;contractual arrangement;political argument;budget system;local council;municipal council;government response;health coverage;local resident;Learning and Innovation Credit;city hall;sewer system;short course;private provision;public provision;contractual relationship;increase productivity;physical accessibility;waiting time;collect revenue;factual information;capital maintenance;government clinics;independent board;Cash flow;social accountability;financial reporting;crime victimization;social outcome;demographic information;donor agencies;financial obstacle;performance plan;household production;limited resources;tax dollar;civic participation;Public Transit;bargaining power;government expenditure;fiscal resource;accountability concerns;budget allocation;poverty perspective;citizen demand;rent seeking;public fund;government managers;improved delivery;political sensitivity;methodological problems;applicable law;subsidiary right;alternative program;composite index;household questionnaire;government structure;public servant;accountability framework;consultative process;government spending

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