Documentos e Relatórios

Assessing Project-Level Grievance Redress Mechanisms Using a Human-Rights-Based Approach : Tips and Tools (Inglês)

This note is a resource for World Bank task teams providing technical assistance to Borrowers on grievance redress mechanisms (GRMs). The first step in strengthening a project-level GRM, after discussing...

Grievance Redress Mechanism of the Takaful and Karama Program in the Arab Republic of Egypt : Case Study (Inglês)

Launched in January 2015, the Takaful and Karama (T&K) program is among the Arab Republic of Egypt government’s cornerstone social protection mitigation measures. It seeks to alleviate the adverse effects...

مرصد الاقتصاد اليمني : هل تصفو الأجواء في سماء اليمن؟ (Árabe)

Yemen Economic Monitor : Clearing Skies Over Yemen? (Arabic|English)

At the beginning of April 2022, several important developments have potentially altered the prospects of Yemen going forward. First, the IRG’s financial position will be significantly strengthened following...

GovTech Launch Report and Short-Term Action Plan (Inglês)

This report presents the work program priorities for the first two years of the World Bank's GovTech global partnership (GTGP), drawing upon the trends in GovTech applications and lessons learned from...

Citizen Engagement in Operations : A Stock-Take of Citizen Engagement in Development Policy Financing (Inglês)

Guided by the 2014 Strategic Framework for Mainstreaming Citizen Engagement in World Bank Group Operations, the World Bank supports policies, programs, projects, and advisory services and analytics where...

Chatbots for Third-Party Monitoring : CivicTech Pilot in Madagascar (Inglês)

Growing evidence confirms that citizen engagement is key to improving the delivery and quality of public services, management of public finances, and to promoting social inclusion, resulting in tangible...

Collaborative Social Accountability in Fragile Settings : Lessons from Guinea, Niger, and Tajikistan (Inglês)

The United Nations and World Bank jointly urge a shift away from managing crises toward prevention through inclusive and collective interventions (United Nations and World Bank 2018). Collaborative social...

Bangladesh Open Data Readiness Assessment Report : Open Data for Economic and Social Development and Improving Public Service (Inglês)

Open data can be the oil for innovation that accelerates the growth and transformation of Bangladesh’s economy and future. With champions who sustain the effort to release and promote reuse of high-value...

Building Trust in Government through Citizen Engagement (Inglês)

This paper explores questions related to trust in government and citizen engagement based on a literature review and consultations with experts and World Bank practitioners. The authors unpack the understanding...

Building Blocks and New Frontiers for Open Government (Inglês)

This paper summarizes the World Bank's knowledge on open, participatory, and responsive governance. It offers a rethinking and broadening of the term "open government" in light of the World Bank Group's...

Mainstreaming Citizen Engagement in Public Financial Management for Better Results (Inglês)

Public financial management (PFM) is fundamental for effective resource management and the backbone for effective and efficient public service delivery. Citizen engagement (CE) in the PFM cycle contributes...

Citizen service centers in Kenya : the role of Huduma Centers in advancing citizen-centered service delivery in a context of devolution and digitization (Inglês)

This case study analyzes the Huduma Kenya program, under which the Government of Kenya is advancing citizen-centered public service delivery through a variety of channels, including deploying digital technology...

Strengthening the citizen-state compact through feedback : effective complaint management as a pathway to articulate citizen voice and improve state response (Inglês)

The Palestinian Authority is committed to improving state-citizen relations through various mechanisms including the complaints resolution. The objective of this technical assistance, which has been undertaken...

Sierra Leone decentralized service delivery project (DSDP) 2 : activity summary report 2 - community monitoring intervention (Inglês)

This short note will summarize the lessons learned from the community monitoring intervention (CMI) in health sector and progress made to date in scaling-up the CMI through the Decentralized Service Delivery...

Sierra Leone decentralized service delivery project 2 (DSDP 2) : activity summary report 1 - grievance redress mechanism (Inglês)

This short note will illustrate the progress made to date in designing and establishing a grievance redress mechanism (GRM), one of the important social accountability and citizen engagement tools, for...

Integrating social accountability approaches into extractive industries projects : a guidance note (Inglês)

Interactive community mapping : improving service delivery and empowering communities (Inglês)

Mapping presents a compelling way to demystify complex data and concepts into useful visual information that most people can understand regardless of language, level of literacy, or culture. These maps...

Designing and implementing a capacity building program for social accountability : lessons from Cambodia's program to enhance capacity in social accountability (Inglês)

Social accountability (SA) refers to the extent and capability of citizens to hold the state accountable and make it responsive to their needs. Although its importance for better governance and reducing...