Documentos e Relatórios
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جمانربل تاملظتلا ةجلاعمو يقلت ةیلآ ةیبرعلا رصم ةیروھمجب ةماركو لفاكت (Árabe)
Launched in January 2015, the Takaful and Karama (T&K) program is among the Arab Republic of Egypt government’s cornerstone social protection mitigation measures. It seeks to alleviate the adverse effects...
Qualquer tipo de documento: Report No. do relatório: 173182 Data do documento: 25 de outubro de 2023 Tipo de divulgação: Disclosed Autor: World Bank
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Gaining Traction or Spinning Wheels? Factors Influencing the Effectiveness of Grievance Mechanisms in World Bank-Financed Projects (Inglês)
This paper explores which factors influence the success of a GM and under what circumstances GMs trigger, or fail to trigger, improvements in project design, changes in power dynamics, or community relations...
Qualquer tipo de documento: Report No. do relatório: 173187 Data do documento: 18 de julho de 2022 Tipo de divulgação: Disclosed Autor: Hélène Pfeil,Agarwal,Sanjay
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Fostering the Inclusion of Disadvantaged and Vulnerable Individuals or Groups in Project-Level Grievance Mechanism (Inglês)
As part of a community-driven development project, an electricity generator was placed next to a house in a village. The bedridden woman living in the house and her husband, realizing that the noise of...
Qualquer tipo de documento: Report No. do relatório: 173197 Data do documento: 18 de julho de 2022 Tipo de divulgação: Disclosed Autor: Hélène Pfeil,Agarwal,Sanjay
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Citizen-led Grievance Redress for Road Construction and Urban Infrastructure Upgrades : Experiences from Two Projects in Rwanda (Inglês)
This case study examines the grievance redress mechanisms (GRMs) put in place for two World Bank financed projects in the Republic of Rwanda: the Feeder Roads Development Project (FRDP) and the Rwanda...
Qualquer tipo de documento: Report No. do relatório: 173186 Data do documento: 18 de julho de 2022 Tipo de divulgação: Disclosed Autor: Rugege,Denis,Nkulanga,George Bob,Hélène Pfeil,Agarwal,Sanjay
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Assessing Project-Level Grievance Redress Mechanisms Using a Human-Rights-Based Approach : Tips and Tools (Inglês)
This note is a resource for World Bank task teams providing technical assistance to Borrowers on grievance redress mechanisms (GRMs). The first step in strengthening a project-level GRM, after discussing...
Qualquer tipo de documento: Report No. do relatório: 173189 Data do documento: 18 de julho de 2022 Tipo de divulgação: Disclosed Autor: Masud,Harika,Hélène Pfeil,Agarwal,Sanjay,Kumagai,Saki
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Insights into Grievance Mechanisms : Findings from a Survey of Grievance Focal Points in Project Implementation Units (Inglês)
In April and May 2020, a first-of-a-kind survey was conducted by the World Bank with project implementation unit (PIU) focal points responsible for the operation of grievance mechanisms (GMs) in World...
Qualquer tipo de documento: Report No. do relatório: 173195 Data do documento: 18 de julho de 2022 Tipo de divulgação: Disclosed Autor: Hélène Pfeil,Agarwal,Sanjay
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Human-Rights-Based Assessment Tool for Country-Level Grievance Mechanisms (Inglês)
The tool is presented in five sections: section one: general information about the grievance mechanism collects basic information about the responding agency and the environment in which its GM operates...
Qualquer tipo de documento: Report No. do relatório: 173190 Data do documento: 29 de junho de 2022 Tipo de divulgação: Disclosed Autor: Masud,Harika,Pfeil,Helene
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A Global Stock-Take of Country-Owned Grievance and Feedback Mechanisms : Trends and Good Practices - Case Studies (Inglês)
A grievance mechanism (GM) is a set of procedures and processes to receive, address, and resolve feedback, including complaints, queries, suggestions, and compliments. It is a tool for facilitating the...
Qualquer tipo de documento: Report No. do relatório: 173188 Data do documento: 29 de junho de 2022 Tipo de divulgação: Disclosed Autor: Masud,Harika,Agarwal,Sanjay
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Grievance Redress Mechanism of the Takaful and Karama Program in the Arab Republic of Egypt : Case Study (Inglês)
Launched in January 2015, the Takaful and Karama (T&K) program is among the Arab Republic of Egypt government’s cornerstone social protection mitigation measures. It seeks to alleviate the adverse effects...
Qualquer tipo de documento: Report No. do relatório: 173182 Data do documento: 29 de junho de 2022 Tipo de divulgação: Disclosed Autor: Kumagai,Saki
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Strengthening Grievance Mechanisms in Georgia : Case Study (Inglês)
This note offers an overview of challenges and lessons learned from the 2019 effort, then reviews each of the PIU’s GMs, including the respective GM complaint uptake channels, overall GM architecture...
Qualquer tipo de documento: Report No. do relatório: 173185 Data do documento: 29 de junho de 2022 Tipo de divulgação: Disclosed Autor: Pfeil,Helene,Masud,Harika
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Effective, Human Rights-based Grievance Mechanisms (Inglês)
Grievance Mechanisms is a mechanism, or set of procedures and processes, to be used to address and resolve issues and complaints related to project implementation. Some common characteristics of effective...
Qualquer tipo de documento: Report No. do relatório: 173194 Data do documento: 28 de fevereiro de 2022 Tipo de divulgação: Disclosed Autor: Agarwal,Sanjay