Increasing gender diversity in water utilities matters from an equality standpoint, but can also help to strengthen utilities’ capacity, as they respond to increasing demands for universal coverage. A strong and diverse workforce is key to achieving a world-class top-performing utility1. Studies show that a diverse workforce is more attuned to the needs of different customers and can lead to improved customer service2. This is particularly relevant...
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Women in Water Utilities : Breaking Barriers (Spanish). Washington, D.C. : World Bank Group. http://documents.worldbank.org/curated/en/436751597738599208