Documents & Reports
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The business case for customer centricity (English)
Customer centricity is, at its core, about understanding and meeting the needs of customers. From a business perspective, this means that generating greater value for customers is good for business because...
Document Type: Brief Report No.: 119206 Document Date: April 1, 2017 Disclosure Status: Disclosed Author: Stahl,Lisa Kristina,Magnoni,Barbara,Coetzee,Gerhardus Koch
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Responsible bundling of microfinance services : a mixed method evaluation of the impact of timing, pressure, and information (English)
Financial institutions serving the poor can offer a range of savings, insurance, and even nonfinancial products in addition to their core credit products. Bundling these products into one packaged sale...
Document Type: Working Paper Report No.: 107509 Document Date: March 1, 2016 Disclosure Status: Disclosed Author: Zimmerman,Emily,Bauchet,Jonathan Joseph Emile,Magnoni,Barbara,Larsen,Vance
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The business case for youth savings : a framework (English)
This paper begins by offering a framework for understanding how different influences or ‘levers’ affect costs and revenues and uses examples to explain how the framework can be applied as a decision-making...
Document Type: Brief Report No.: 90956 Document Date: July 1, 2014 Disclosure Status: Disclosed Author: Kilara,Tanaya,Magnoni,Barbara,Zimmerman, Emily