This focus note describes Consultative Group to Assist the Poorest (CGAP's) experience to date gathering qualitative and quantitative information directly from low-income consumers to inform financial consumer protection policy which financial services they use, how they choose among them, problems they experience, and perceptions of their rights and responsibilities. The use of consumer experiences to inform financial consumer protection can improve...
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DETALHES
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2011/11/01
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Informativo
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68067
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1
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1
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2013/12/19
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Disclosed
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Utiliser les enquetes consommateurs pour orienter I'elaboration des politiques de protection des consommateurs
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consumer protection
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