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The postal industry in an internet age : case studies in postal reform, second edition (Inglês)

While the changing world of communications basic mission has not changed in the five years since the publication of Redirecting Mail, a great deal in the environment surrounding our sector has. The most significant change has been the explosive growth and progress of information technologies, including the Internet. The importance of having access to the products of these modern technologies in a globalizing economy has demonstrated that closing the Digital Divide between information rich and information poor countries is today's most pressing development priority. Unfortunately, these breathtaking advances in information technology have also led some observers to conclude that the postal sector is a "sunset" industry whose best days are past. This is a somewhat hasty and unproven theory. While the future for the post is indeed more challenging than ever, its potential value as a basic communications provider and its relevance as part of the growing Knowledge Economy are also greater than ever before. In fact, market liberalization, globalization, and the rapidly advancing digital technologies that challenge the Post today should be viewed as excellent opportunities for increasing our sector's contribution to economic well being and progress.




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