Documentos e Relatórios
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The business case for customer centricity (Inglês)
Customer centricity is, at its core, about understanding and meeting the needs of customers. From a business perspective, this means that generating greater value for customers is good for business because...
Qualquer tipo de documento: Informativo No. do relatório: 119206 Data do documento: 1 de abril de 2017 Tipo de divulgação: Disclosed Autor: Stahl,Lisa Kristina,Magnoni,Barbara,Coetzee,Gerhardus Koch
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Responsible bundling of microfinance services : a mixed method evaluation of the impact of timing, pressure, and information (Inglês)
Financial institutions serving the poor can offer a range of savings, insurance, and even nonfinancial products in addition to their core credit products. Bundling these products into one packaged sale...
Qualquer tipo de documento: Documento de Trabalho No. do relatório: 107509 Data do documento: 1 de março de 2016 Tipo de divulgação: Disclosed Autor: Zimmerman,Emily,Bauchet,Jonathan Joseph Emile,Magnoni,Barbara,Larsen,Vance
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The business case for youth savings : a framework (Inglês)
This paper begins by offering a framework for understanding how different influences or ‘levers’ affect costs and revenues and uses examples to explain how the framework can be applied as a decision-making...
Qualquer tipo de documento: Informativo No. do relatório: 90956 Data do documento: 1 de julho de 2014 Tipo de divulgação: Disclosed Autor: Kilara,Tanaya,Magnoni,Barbara,Zimmerman, Emily