Documentos e Relatórios
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You get what you ask for : testing information disclosure in a multi-country study (Inglês)
Financial consumers often fail to compare across different products and do not choose the most cost-effective product or the one most suitable to their needs. This is because the decision of which product...
Qualquer tipo de documento: Informativo No. do relatório: 121110 Data do documento: 1 de novembro de 2017 Tipo de divulgação: Disclosed Autor: Gine,Xavier,Mazer,Rafael Keenan
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Information disclosure and demand elasticity of financial products : evidence from a multi-country study (Inglês)
This study tests the effectiveness of behavioral-based disclosure formats. Around 1,700 individuals from Mexico and Peru chose among loans and savings accounts presented in different formats, including...
Qualquer tipo de documento: Documento de trabalho sobre pesquisa de políticas No. do relatório: WPS8210 Data do documento: 4 de outubro de 2017 Tipo de divulgação: Disclosed Autor: Gine,Xavier,Cuellar,Cristina Martínez,Mazer,Rafael Keenan
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The power of standardization : testing information disclosure in a multi-country study (Inglês)
Governments and academics have focused on financial education as a tool to improve financial wellbeing, but the efficacy of these initiatives is mixed. As an alternative to educating financial consumers...
Qualquer tipo de documento: Informativo No. do relatório: 120287 Data do documento: 1 de outubro de 2017 Tipo de divulgação: Disclosed Autor: Gine,Xavier,Martinez,Cristina,Mazer,Rafael Keenan
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Financial (Dis-)information : evidence from a multi-country audit study (Inglês)
An audit study was conducted in Ghana, Mexico and Peru to understand the quality of financial information and products offered to low-income customers. Trained auditors visited multiple financial institutions...
Qualquer tipo de documento: Documento de trabalho sobre pesquisa de políticas No. do relatório: WPS7750 Data do documento: 19 de julho de 2016 Tipo de divulgação: Disclosed Autor: Gine,Xavier,Mazer,Rafael Keenan
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Competition in mobile financial services : lessons from Kenya and Tanzania (Inglês)
Mobile financial services (MFS) are the main drivers of financial inclusion in many developing countries; they provide low-income consumers with access to transfers, payments, and increasingly more complex...
Qualquer tipo de documento: Documento de Trabalho No. do relatório: 103403 Data do documento: 1 de janeiro de 2016 Tipo de divulgação: Disclosed Autor: Rowan,Philip George,Mazer,Rafael Keenan
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Financial disclosure in Mexico : evidence from an audit study (Inglês)
This note examines the extent to which financial disclosure policies are enough to protect consumers in Mexico. It highlights two questions that are the focus of an investigation: 1) what is the quality...
Qualquer tipo de documento: Informativo No. do relatório: 90902 Data do documento: 1 de julho de 2014 Tipo de divulgação: Disclosed Autor: Gine,Xavier,Martinez, Cristina,Mazer,Rafael Keenan
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Financial (dis-)information : evidence from an audit study in Mexico (Inglês)
An audit study was conducted in peri-urban Mexico to understand the quality of information and products offered to low-income potential customers. Trained auditors visited multiple financial institutions...
Qualquer tipo de documento: Documento de trabalho sobre pesquisa de políticas No. do relatório: WPS6902 Data do documento: 1 de junho de 2014 Tipo de divulgação: Disclosed Autor: Gine,Xavier,Martinez Cuellar,Cristina,Mazer,Rafael Keenan
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Making recourse work for base-of-the-pyramid financial consumers : Les recours : comment en faire beneficier les consommateurs de produits financiers au bas de la pyramide (Francês)
This case demonstrates some of the challenges base-of-the-pyramid (BoP) consumers face with the products and providers they use, and how access to effective non-judicial recourse options can help bridge...
Qualquer tipo de documento: Informativo No. do relatório: 88167 Data do documento: 1 de dezembro de 2013 Tipo de divulgação: Disclosed Autor: Chapman,Megan Swann,Mazer,Rafael Keenan
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Making recourse work for base-of-the-pyramid financial consumers : Sistemas de recurso eficaces para los consumidores de servicios financieros de la base de la piramide (Espanhol)
This case demonstrates some of the challenges base-of-the-pyramid (BoP) consumers face with the products and providers they use, and how access to effective non-judicial recourse options can help bridge...
Qualquer tipo de documento: Informativo No. do relatório: 88167 Data do documento: 1 de dezembro de 2013 Tipo de divulgação: Disclosed Autor: Chapman,Megan Swann,Mazer,Rafael Keenan
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Making recourse work for base-of-the-pyramid financial consumers : Les recours : comment en faire bénéficier les consommateurs de produits financiers au bas de la pyramide (Inglês)
This case demonstrates some of the challenges base-of-the-pyramid (BoP) consumers face with the products and providers they use, and how access to effective non-judicial recourse options can help bridge...
Qualquer tipo de documento: Informativo No. do relatório: 88167 Data do documento: 1 de dezembro de 2013 Tipo de divulgação: Disclosed Autor: Chapman,Megan Swann,Mazer,Rafael Keenan
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Nicaragua - Diagnostic review of consumer protection in financial services : key findings and recommendations (Vol. 1 of 2) (Espanhol)
In 2010, over 92 percent of the assets in the Nicaraguan financial system were concentrated in the banking sector, while microfinance managed over 5 percent, and all the remaining segments covered less...
Qualquer tipo de documento: Documento de Trabalho No. do relatório: 112702 Data do documento: 1 de dezembro de 2011 Tipo de divulgação: Disclosed Autor: Izaguirre Araujo,Juan Carlos,Rutman,Jose Isaac,Caal Catun,Byron Guillermo,Infante Barros,Juan Eduardo,Mazer,Rafael Keenan,Munster,Roberto
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Nicaragua - Diagnostic review of consumer protection in financial services : key findings and recommendations (Vol. 2 of 2) : Nicaragua - Diagnóstico de protección al consumidor en servicios financieros : comparación con buenas prácticas (Espanhol)
In 2010, over 92 percent of the assets in the Nicaraguan financial system were concentrated in the banking sector, while microfinance managed over 5 percent, and all the remaining segments covered less...
Qualquer tipo de documento: Documento de Trabalho No. do relatório: 112702 Data do documento: 1 de dezembro de 2011 Tipo de divulgação: Disclosed Autor: Izaguirre Araujo,Juan Carlos,Rutman,Jose Isaac,Caal Catun,Byron Guillermo,Infante Barros,Juan Eduardo,Mazer,Rafael Keenan,Munster,Roberto
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Nicaragua - Diagnostic review of consumer protection in financial services : key findings and recommendations (Vol. 2 of 2) : Comparison with good practices (Inglês)
In 2010, over 92 percent of the assets in the Nicaraguan financial system were concentrated in the banking sector, while microfinance managed over 5 percent, and all the remaining segments covered less...
Qualquer tipo de documento: Documento de Trabalho No. do relatório: 112702 Data do documento: 1 de dezembro de 2011 Tipo de divulgação: Disclosed Autor: Izaguirre Araujo,Juan Carlos,Rutman,Jose Isaac,Caal Catun,Byron Guillermo,Infante Barros,Juan Eduardo,Mazer,Rafael Keenan,Munster,Roberto
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Nicaragua - Diagnostic review of consumer protection in financial services : key findings and recommendations (Vol. 1 of 2) : Key findings and recommendations (Inglês)
In 2010, over 92 percent of the assets in the Nicaraguan financial system were concentrated in the banking sector, while microfinance managed over 5 percent, and all the remaining segments covered less...
Qualquer tipo de documento: Documento de Trabalho No. do relatório: 112702 Data do documento: 1 de dezembro de 2011 Tipo de divulgação: Disclosed Autor: Izaguirre Araujo,Juan Carlos,Rutman,Jose Isaac,Caal Catun,Byron Guillermo,Infante Barros,Juan Eduardo,Mazer,Rafael Keenan,Munster,Roberto
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Incorporating consumer research into consumer protection policy making : Incorporar la investigacion del consumo a la formulacion de politicas de proteccion al consumidor (Espanhol)
This focus note describes Consultative Group to Assist the Poorest (CGAP's) experience to date gathering qualitative and quantitative information directly from low-income consumers to inform financial...
Qualquer tipo de documento: Informativo No. do relatório: 68067 Data do documento: 1 de novembro de 2011 Tipo de divulgação: Disclosed Autor: Collins,Daryl,Jentzsch,Nicola,Mazer,Rafael Keenan
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Incorporating consumer research into consumer protection policy making (Inglês)
This focus note describes Consultative Group to Assist the Poorest (CGAP's) experience to date gathering qualitative and quantitative information directly from low-income consumers to inform financial...
Qualquer tipo de documento: Informativo No. do relatório: 68067 Data do documento: 1 de novembro de 2011 Tipo de divulgação: Disclosed Autor: Collins,Daryl,Jentzsch,Nicola,Mazer,Rafael Keenan
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Incorporating consumer research into consumer protection policy making (Árabe)
This focus note describes Consultative Group to Assist the Poorest (CGAP's) experience to date gathering qualitative and quantitative information directly from low-income consumers to inform financial...
Qualquer tipo de documento: Informativo No. do relatório: 68067 Data do documento: 1 de novembro de 2011 Tipo de divulgação: Disclosed Autor: Collins,Daryl,Jentzsch,Nicola,Mazer,Rafael Keenan
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Incorporating consumer research into consumer protection policy making : Utiliser les enquetes consommateurs pour orienter I'elaboration des politiques de protection des consommateurs (Francês)
This focus note describes Consultative Group to Assist the Poorest (CGAP's) experience to date gathering qualitative and quantitative information directly from low-income consumers to inform financial...
Qualquer tipo de documento: Informativo No. do relatório: 68067 Data do documento: 1 de novembro de 2011 Tipo de divulgação: Disclosed Autor: Collins,Daryl,Jentzsch,Nicola,Mazer,Rafael Keenan