Documents & Reports

Mainstreaming citizen feedback on service delivery using ICTs : findings and lessons from ICT-based feedback surveys on water supply and sanitation services in Indian cities (English)

The water and sanitation sector in Indian cities is characterized by weak accountability processes and lack of customer orientation. The institutional focus of service providers tends to be on creating...

SLB connect for urban water supply and sanitation : Using ICTs for citizen feedback surveys to mainstream demand-side monitoring (English)

SLB Connect is an initiative of the World Bank’s Water and Sanitation Program, developed inpartnership with India’s Ministry of Urban Development (MoUD), to complement the Ministry’s ServiceLevel Benchmarks...

Providing water to poor people in African cities : lessons from utility reforms (English)

Africa's urban population will triple by 2050. People in these rapidly growing cities need safe, convenient, and reliable water supplies. However, the proportion of Africa's urban population with improved...

Building rural sanitation capacity nationwide in Indonesia (English)

Since 2007, the World Bank Group’s Water and Sanitation Program (WSP) has provided technical assistance to the Government of Indonesia to help develop and shape the implementation of its national rural...

Punjab service delivery assessment : a decision-making tool for transforming funds into improved services (English)

The Punjab province has seen visible and laudable improvements in the quantum of water supply and sanitation services available to its citizens in the past decades. In the water supply sector, the Millennium...

Sindh service delivery assessment : a decision-making tool for transforming funds into improved services (English)

Coverage figures also need to be viewed in the context of the grave water quality issues, virtual lack of treatment of sewage and wastewater in a heavily industrialized province, and serious contamination...

WSP’s engagement in the rural sanitation sector in India - successes and challenges (English)

In October 2014, the Water and Sanitation Program (WSP) initiated a study to document its engagement in the rural sanitation sector in India between 2002 and 2013. The intent was to learn from achievements...

Fecal sludge management : diagnostics for service delivery in urban areas - case study in Balikpapan, Indonesia (English)

Balikpapan city, located in the province of East Kalimantan, Indonesia has a reported population ofapproximately 640,000 people and annual population growth of about 4.5 percent. A key challenge facing...

Fecal sludge management : diagnostics for service delivery in urban areas - case study in Lima, Peru (English)

This report summarises the main findings of a case study on fecal sludge management in Lima, Peru. The objectives of the study were: to provide quantitative and qualitative data on the sanitation situation...

Fecal sludge management : diagnostics for service delivery in urban areas - tools and guidelines (English)

Addressing the need for fecal sludge management (FSM) from on-site sanitation systems is critical to improving sanitation in poor urban settlements. A preliminary review of the status of FSM in 12 cities...

How sustainable are sanitation outcomes in clean village prize winners? : findings of a large-scale rapid assessment in India (English)

In the Indian federal structure, rural sanitation is a state government responsibility. However, since this sector has been identified as a development priority, the Government of India provides the bulk...

Fecal sludge management : diagnostics for service delivery in urban areas - summary report (English)

Urban sanitation remains a significant challenge for most low- and middle-income countries. The urban population of the group of Least Developed Countries (LDCs) more than tripled between 1990 and 2015...

Fecal sludge management : diagnostics for service delivery in urban areas - terms of reference (English)

This document contains a generic terms of reference (TOR) for contracting a firm to carry out data collection, data analysis and production of the outputs of the diagnostic tools.

Fecal sludge management tools : data collection instruments (English)

This document contains data collection instruments to support data collection, for which the resulting data will inform diagnostic and decision-making tools for Fecal Sludge Management (FSM) services...

Fecal sludge management : diagnostics for service delivery in urban areas - case study in Santa Cruz, Bolivia (English)

This report summarises the main findings of a case study on fecal sludge management in Santa Cruz, Bolivia. The specific objectives of the study are: to provide quantitative and qualitative data on the...

Fecal sludge management : diagnostics for service delivery in urban areas - report of a FSM study in Hawassa, Ethiopia (English)

This report summarizes the main findings of a case study on fecal sludge management in Hawassa,Ethiopia. The specific objectives of the study were: to provide quantitative and qualitative data on the sanitation...

Fecal sludge management : diagnostics for service delivery in urban areas - case study in Dhaka, Bangladesh (English)

This report summarises the main findings of a case study on fecal sludge management in Dhaka, Bangladesh. There are five city case studies as part of this project (Balikpapan, Dhaka, Freetown, Lima and...

Water and sanitation sector analysis of Azad Jammu and Kashmir : baseline survey report (English)

Understanding determinants of access to hygienic latrines for rural households in Vietnam : from research findings to campaign development (English)

Vietnam has achieved impressive results in increasing sanitation coverage. In 1990, only 31 percent of rural households had access to improved sanitation. By 2015, this rate had increased to 70 percent...

Domestic private sector participation in water and sanitation : The Niger Case Study : Participation du secteur privé national dans le secteur de l’eau et de l’assainissement : Le cas du Niger (French)

This report, developed for policy makers and sector development partners, highlights the manner in which the domestic private sector is successfully participating in the delivery of water and sanitation...